VMware Remote Console | 25 August 2016 | Build 4288332 Check for additions and updates to these release notes. Last Document Update: 25 August 2016

USBDeviceInstUtil-build-1060398: MM/DD/YY 14:25:10 ERROR: Failed to install hcmon Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment. After Renaming the C:windowssystem32drivershcmon.sys file to hcmon.sys.old. The software installed and worked correctly after i rebooted. VMInstallHcmon - Failed to install hcmon driver. Cause This issue occurs if the vSphere Client is installed on the same system the VMRC installation is failing on. Nov 15, 2016 The second link fixed the installation issue! Had to uninstall the hcmon driver and rename hcmon.sys to hcmon.sys.old.

What's in the Release Notes

The release notes cover the following topics:

What's New

VMware Remote Console 9.0 supports:

Vmware Remote Console Failed To Install Hcmon Driver Windows 10

• Linux OS
• Auto-update for Apple OS X
• Localization for German, Spanish, French, Italian, Japanese, Korean, Dutch, Russian, Chinese-Simplified, Chinese-Traditional

Compatibility and Installation

VMware Remote Console and host OS version compatibility

VMware Remote Console is compatible with the following 64-bit and 32-bit Windows host operating systems:

• Windows Server 2012 R2
• Windows Server 2012
• Windows Server 2008 R2 SP1
• Windows Server 2008 R2
• Windows 7
• Windows 8.1
• Windows 8
• Windows 10
  

VMware Remote Console is also compatible with the following Mac host operating systems:

• Apple OS X 10.8 (Mountain Lion)
• Apple OS X 10.9 (Mavericks)
• Apple OS X 10.10 (Yosemite)
• Apple OS X 10.11 (El Capitan)

Installation Notes for This Release

Vmware Failed To Install The Hcmon Driver Windows 10 Bootable

Read the following documentation for guidance about installing and using VMware Remote Console:

Known Issues

This release has the following known issues for Windows OS:

• Running Remote Console without a URL will fail.
  Workaround: Remote Console is designed to be launched from the vSphere Web Client. For help with command line usage, execute vmrc.exe -?.
  
• Remote Console displays an empty, black console when connecting to a virtual machine.
  Workaround: None
  
• Remote Console might prompt The keyboard hook timeout value is not set to the value recommended by VMware Remote Console when connected to a virtual machine.
  Workaround: Click OK to update the value and log out of Windows to ensure that the update takes effect.
  
• Installing Remote Console client on a system where other VMware applications have been installed might fail with the error Failed to install the HCmon driver.
  Workaround: Using Task Manager, Services tab, stop the VMUSBArbService, then proceed with installation. Alternately, launch the .msi installer file from a CMD window run with Administrator privileges.
  

This release has the following known issues for Apple OS X:

• Remote Console might not add new devices such as DVD and CD-ROM drives or an existing virtual hard disk to a virtual machine.
  Workaround: None
  
• Remote Console does not display sound card settings.
  Workaround: None
  

This release has the following known issues for Linux OS:

• Remote Console Help option displays VMware Workstation help.
  Workaround: None


• Remote Console automatically powers on virtual machines when connecting to virtual machines that are powered off.
  Workaround: None


• Remote Console automatically closes when a remote virtual machine shuts down.
  Workaround: None


• Remote Console cannot be installed on the same virtual machine as VMware Workstation or VMware Workstation Player.
  Workaround: None

In vSphere 6.5 and some simultaneous updates to earlier versions, VMware moved away from NPAPI (since Google is set on killing it) and instead introduced two new consoles, the HTML5 browser console which is quite frankly horrible (especially without VMTools), as well as a new “thick” console that installs on the client machine called VMware Remote Console. This is a welcome development, as moving away from NPAPI can’t come a day too soon, and anything that isn’t Flash based is always nice.

There’s only one problem, the install frequently fails on Windows 10.

The error VMRC throws is quite cryptic as well; “Failed to install hcmon driver”. This is usually because the VMRC installer fails to play nicely with UAC in Windows, and for some reason doesn’t manage to get the required permissions from the OS to install the hcmon driver (which seems to be a virtual USB something that you’ll probably never need anyway). The workaround is quite simple, give it the required permissions from the get-go, so that it can bypass UAC altogether. The normal way to do this would be to right-click the installer and select “Run as Administrator”. However, I’ve not managed to get this to work on any machine I’ve tried it on.

The way that works on the other hand that I’ve found, is to open up an elevated PowerShell prompt and call the installer from there.

Navigate to the directory where you downloaded the VMRC installer, type in (and tab-complete) the name of the installation package, and press enter. After this, the install should continue smoothly.

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